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RETURN & EXCHANGE POLICY

*Please note we do not offer refunds or exchanges - store credit only. Returns MUST be shipped back to our HQ, no exceptions.


If an item is faulty (damage not caused by the customer), we will replace it with the same item and size.  We will only issue a refund if the same item and size is not available. Refunds are not guaranteed and will be subject to inspection.


If you don't totally love your purchased item(s), the item(s) may be returned to us in exchange for a store credit. This store credit will be issued as a gift card for the total amount you paid for the item(s), which can be used towards your next purchase. The purchase made with this gift card will be final sale.


*The customer is responsible for the additional return shipping charges if they choose NOT to use our provided shipping label (more information below)


In order for us to process a faulty item or to process a return in exchange for a store credit, the following conditions must be met:


- A request must be submitted to hello@reigningqueen.ca within 3 business days of receiving the item. Once your request has been approved, you'll be provided with a return shipping label to use (within BC only). Once you print your return shipping label, you will then only need to drop off your parcel at your closest Canada Post. Please note, $15 will be deducted from your store credit if you choose to use this shipping label.

- If you decide NOT to use our return shipping label, OR are outside of BC: The return parcel must arrive at our HQ within 7 business days of your return request approval. Customers are responsible for e-mailing us a photo of the postage receipt as proof of shipment to protect the customer in case the returned parcel arrives after 7 business days due to postal delays (not the fault of customer). Customers are responsible for their own return postage cost, but will receive the full amount paid for the clothing item(s) back as a store credit.

- Returns shipped after 3 business days will be returned back to the sender (any additional fees charged by Canada Post will be the responsibility of the sender).

- The item is in its original condition (unwashed and unworn)

- The returned item must have all original tags attached

- The item has not been marked in any way (free from scents, deodorant, and makeup)

- The original receipt must be included in the package with the item being returned

- The item has been inspected by our team and is eligible for return

ALL SALE ITEMS WILL BE A FINAL SALE

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