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RETURN & EXCHANGE POLICY

*Please note we do not offer refunds or exchanges - store credit only.

If an item is faulty (damage not caused by the customer), we will replace it with the same item.

If you don't totally love your purchased item(s), the item(s) may be returned to us in exchange for a one-time store credit. This store credit will be issued as a discount code for the total amount you paid for the item(s), which can be used towards your next purchase. The purchase made with this discount code will be final sale.

*The customer is responsible for the additional return shipping charges.

In order for us to process a faulty item or to process a return in exchange for a store credit, the following conditions must be met:

- A request must be submitted to hello@reigningqueen.ca within 3 business days of receiving the item and must arrive at our HQ within 7 business days of your return request approval. Customers are responsible for e-mailing us a photo of the postage receipt as proof of shipment to protect the customer in case the returned parcel arrives after 7 business days due to postal delays (not the fault of customer).
- The item is in its original condition (unwashed and unworn)
- The returned item must have all original tags attached
- The item has not been marked in any way (free from scents, deodorant, and makeup)
- The original receipt must be included in the package with the item being returned
- The item has been inspected by our team and is eligible for return

*The only exception to our no-refund policy is in the event that an item is faulty and needing to be exchanged, and we do not have the appropriate item in stock.

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